Shipping policy
PacMotors are currently on pre-order unless specified in the product description as "In stock."
The existing order will be ready soon!
We appreciate your support and understanding as we bring our latest products directly to you through our preorder model. This shipping policy aims to provide you with clear and comprehensive information regarding the shipping process for pre-ordered items.
What is a Preorder?
A preorder allows you to reserve new products before they are available for regular sale. By preordering items from PacMotor LLC, you are securing your purchase of our latest offerings ahead of their arrival, which is why we are offering discounted prices; it's a win-win.
Expected Shipping Date
- Estimated Shipping Start Date: Please note that the expected start date for shipping preordered items is approximately early August 2026, days after the order. This date is an estimate, reflecting our current production schedule and the time needed to ensure the highest quality of our products. Once shipping starts, it will take about 2-5 days to ship to the customer.
Why the Wait?
Placing a preorder will secure your place in line and reserve a motor in conditions of high demand. The gap between placing a preorder and the shipping date allows us to finalize production based on the number of orders, allocate the required funds, and ensure that we produce the correct quantity of products.
Shipping Process and Timeline
- After Production: Once production is completed, preordered items will be prepared for shipping. We prioritize the quality of our products and packaging to ensure that your items reach you in perfect condition.
- Shipping Notification: As soon as your preorder ships, you will receive an email notification with tracking information, allowing you to monitor your package's journey to your doorstep.
Changes and Cancellations
- Order Changes: Should you need to change your order (such as updating the shipping address), please get in touch with our customer service team at the email address support@pacmotor.com
- Cancellations: We understand that plans can change. If you need to cancel your preorder, please review our cancellation policy for more information.
Refund Policy is a 10-day window after the motor is received by the customer
Questions?
Our customer service team is here to help! If you have any questions or concerns about your preorder or shipping policy, please don't hesitate to contact us at support@pacmotor.com
Thank you for your patience and for supporting PacMotor. We are excited to bring our new products into your hands and appreciate your understanding as we work to fulfill your preorder.
