Contact us
The people who build these motors are the people who answer the phone. Most questions have a faster route than a message, so those come first.
Fastest routes
Three things that need no message
If one of these is why you are here, take it — you will be finished before a reply would arrive.
Read the FAQ
Twenty questions on shipping, returns, payment and fit, including whether the frame suits your boat.
Open the FAQ → 02 — Where is itTrack an order
The tracking link comes in your shipping confirmation email. Order history and status sit in your account.
Track an order → 03 — It is brokenStart a $55 repair
Flat fee, diagnosis, parts and labour, prepaid label both ways. Buy the repair and the label comes back by email — faster than describing the fault in a message.
Start a repair →Direct
Reach a person
Weekdays, from Fort Myers. Outside those hours a message is faster than waiting on the line.
One line, answered by the people who build the motors. Best for fit questions where a photo and a conversation beat a form.
If nobody picks up straight away, leave your email in the chat — we read every one and follow up. Outside those hours the launcher hands you to the form below.
Everything else
Send us a message
Five fields. The order number is optional, but with it we can answer in one reply instead of three.
Returns
Where to send a return
Email support@pacmotor.com before you send anything. We reply with the return instructions and, where it applies, a prepaid label — a parcel that arrives without that is not logged against your order.
Where returns go
PacMotor LLC
2700 Evans Ave
Fort Myers, Florida 33901
United States
Returns and repairs both come here. Contact support first — we send the instructions and the label before anything is posted.